Effective Date: 20 Jan, 2026

This Shipping and Delivery Policy outlines how Rudrakshawala (https://rudrakshawala.com) handles order processing, shipping, and delivery of products purchased through our website. By placing an order with us, you agree to the terms mentioned below.

1. Order Processing Time

• All orders are processed after successful payment confirmation.
• Orders are usually processed within 1–3 business days.
• Orders placed on Sundays or public holidays will be processed on the next working day.
• Customized, energized, or specially selected Rudraksha orders may require additional processing time.

2. Shipping Locations

• We ship products across India.
• International shipping is available to selected countries, subject to customs regulations and courier availability.
• Customers are responsible for ensuring that the shipping address and contact details provided are accurate and complete.

3. Shipping Charges

• Shipping charges, if applicable, are clearly mentioned at the checkout page before payment.
• Charges may vary based on delivery location, order value, product weight, and shipping method.
• Any additional charges such as customs duties, taxes, or import fees for international orders must be borne by the customer.

4. Delivery Timeframes

• Estimated delivery time within India is 3–7 business days after dispatch.
• International deliveries may take 7–21 business days, depending on destination country, customs clearance, and courier partner.
• Delivery timelines are estimates and may vary due to factors beyond our control such as weather conditions, courier delays, strikes, or customs procedures.

5. Shipping Partners

• We use reliable and registered courier and logistics partners to ensure safe delivery of products.
• Once the order is dispatched, tracking details will be shared via email, SMS, or WhatsApp, wherever available.

6. Delivery Attempts

• Courier partners usually make multiple delivery attempts.
• If delivery fails due to customer unavailability, incorrect address, or refusal to accept delivery, the order may be returned to us.
• In such cases, reshipping may attract additional charges, and refunds may not be applicable.

7. Damaged or Missing Packages

• If a product is received in a damaged condition or the package appears tampered with, customers are advised to record an unboxing video and contact us within 24 hours of delivery.
• Claims raised after 24 hours may not be accepted.
• Replacement or refund will be handled as per our Refund Policy.

8. International Shipping Disclaimer

• International shipments are subject to customs inspection and clearance in the destination country.
• Rudrakshawala is not responsible for delays, confiscation, or rejection by customs authorities.
• Any customs duties, taxes, or penalties are the sole responsibility of the customer.

9. Change of Shipping Address

• Shipping address changes are allowed only before the order is shipped.
• Once dispatched, address changes cannot be accommodated.

10. Non-Delivery Situations

Rudrakshawala will not be liable for non-delivery or delays caused due to:

• Incorrect or incomplete address/contact details provided by the customer
• Natural disasters, strikes, lockdowns, or force majeure events
• Courier partner delays beyond our control
• Customer refusal to accept delivery

11. Contact Information

For any shipping or delivery-related queries, please contact:

Rudrakshawala
Address: Kosi Road, Ramnagar, Uttarakhand, India – 244715
Email: rudrakshawala@gmail.com
Phone / WhatsApp: +91 92588 34713, +91 95368 61555, +91 9012230088

12. Policy Updates

Rudrakshawala reserves the right to update or modify this Shipping and Delivery Policy at any time without prior notice. Any changes will be effective immediately upon posting on the website.