Effective Date: 20 Jan, 2026

Welcome to Rudrakshawala (https://rudrakshawala.com). These Terms and Conditions govern your access to and use of our website, products, and services. By visiting, browsing, or purchasing from our website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.

1. About Us

Rudrakshawala is an e-commerce platform engaged in the sale of Rudraksha and related spiritual products.

Business Address:
Kosi Road, Ramnagar, Uttarakhand, India – 244715

Contact Details:
Email: rudrakshawala@gmail.com
Phone / WhatsApp: +91 92588 34713, +91 95368 61555, +91 9012230088

2. Eligibility to Use Website

By using this website, you confirm that:

• You are at least 18 years of age, or using the website under parental/guardian supervision
• You are legally capable of entering into a binding contract under Indian law
• The information provided by you is true, accurate, and complete

3. Products and Services

• All products listed on Rudrakshawala are spiritual and religious items, primarily Rudraksha beads and related accessories.
• Product images are for representational purposes only. Actual product size, color, and appearance may vary due to natural variations and lighting conditions.
• Rudraksha are natural products; variations in shape, mukhi lines, and texture are normal and do not constitute defects.

4. Orders and Acceptance

• Placing an order on the website constitutes an offer to purchase.
• Rudrakshawala reserves the right to accept or reject any order at its sole discretion.
• Order confirmation is sent via email, WhatsApp, or SMS after successful payment.
• In case of non-availability of a product, you will be informed and a refund will be processed if payment has already been made.

5. Pricing and Payments

• All prices are listed in Indian Rupees (INR) unless stated otherwise.
• Prices are subject to change without prior notice.
• Payments are processed through secure and authorized payment gateways.
• Rudrakshawala is not responsible for payment failures caused by banks, gateways, or third-party service providers.

6. Shipping and Delivery

• We ship products across India and selected international locations.
• Delivery timelines provided are estimates and may vary due to logistics, weather, customs, or unforeseen circumstances.
• Shipping charges, if applicable, are displayed at checkout.
• Rudrakshawala is not responsible for delays caused by courier partners or incorrect address details provided by the customer.

7. Returns, Refunds, and Cancellations

• Due to the spiritual and personal nature of Rudraksha products, returns or exchanges are not accepted unless the product is damaged during transit or incorrect items are delivered.
• Any issue must be reported within 24 hours of delivery with proper images or video proof.
• Refunds, if approved, will be processed to the original payment method within a reasonable time.
• Orders once shipped cannot be cancelled.

8. Authenticity Disclaimer

• Rudrakshawala makes reasonable efforts to source genuine Rudraksha.
• Certification, if provided, is based on available testing standards and expert assessment.
• Spiritual, astrological, or health-related benefits mentioned are based on traditional beliefs and scriptures and do not constitute medical or scientific claims.

9. User Conduct

You agree not to:

• Use the website for unlawful or fraudulent purposes
• Attempt to gain unauthorized access to the website or servers
• Upload or transmit viruses, malware, or harmful code
• Copy, reproduce, or misuse website content without permission

10. Intellectual Property Rights

• All content on this website, including text, images, logos, graphics, and designs, is the property of Rudrakshawala.
• Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

11. Limitation of Liability

• Rudrakshawala shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
• We do not guarantee uninterrupted or error-free website access.
• Users are advised to seek professional advice before relying on spiritual or astrological information.

12. Third-Party Links

Our website may contain links to third-party websites or platforms such as YouTube or Instagram. Rudrakshawala is not responsible for the content, policies, or practices of these external websites.

13. Termination of Access

Rudrakshawala reserves the right to suspend or terminate user access to the website without prior notice if these Terms and Conditions are violated.

14. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts located in Uttarakhand, India.

15. Changes to Terms and Conditions

Rudrakshawala reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on the website. Continued use of the website signifies acceptance of the updated terms.

16. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact:

Rudrakshawala
Address: Kosi Road, Ramnagar, Uttarakhand, India – 244715
Email: rudrakshawala@gmail.com
Phone / WhatsApp: +91 92588 34713, +91 95368 61555, +91 9012230088